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Ship Reviews
Based on 77 reviews
Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.
Classic elegance
November
Pros: Beautiful ship, excellent staff, outstanding service and incredible food selections.
Cons:
Recommended: Yes
Highly recommend Holland America cruise line.
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Fun voyage
October
Pros: Good food, professional ,friendly staff, nice cabin & nice variety of tours
Cons: Very little space where there is chaises that is in the shade The rear pool has no shade at all. While they had nightly entertainment the ship needs an orchestra like celebrity to be on stage with the acts . Holland America used to have a combined that played nightly classical music they no longer had that people were disappoint about. In the bathroom they utilized those large containers for lotion etc and kept refilling them. We were in a small suite and I expected to have individual ones. It seems like they cut back on some of the things that made you feel special.
Recommended: Yes
We had a great cruise ,perfect weather, fun ports to visit and the staff were super caring. The dining room staff who greeted you upon entering the room quickly learned your name.. same thing our cabin steward and waiter in dining room quickly learned what you liked and slways took care of your wants.
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Raphela Pantaleo
August
Pros:
Cons:
Recommended: Yes
Great experience, very friendly staff, cabin was spacious, clean and loved the balcony
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Perfect for the older traveler
August
Pros:
Cons:
Recommended: Yes
Loved this trip. The ship was very nice. Cabin stewards kept our cabin clean and tidy. Help and excursion desk were helpful and got it done. Perfect cabin one down from Lido 20 steps to elevators. Getting on and off were quick and efficient. Loved the talks on each port. And the food, Wonderful.
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Our First Cruise Anywhere--Magical Alaska!
July
Pros: Superior service from the beginning to the end. From our travel agent, Sylvia, to the the crew and luggage handlers as we disembarked at the end, it was smooth and efficient.
Cons: Can't think of any, except that the fantastic entertainment was too short!! Is that a con???
Recommended: Yes
It was truly a magical experience. Our cruiseline, Holland America was outstanding from our perspective of first time raisers. The smaller ship, only 2200 passengers, made it easy to find friends from day one. The servers were friendly and remembered us from day to day. My favorite was a young woman, Danna, who actually remembered what I liked on my yogurt every morning after the first time I ordered it! Now, that's an emoyee who cares about her guests and her quality of service! And we found this to be the case with other personnel, as well. However, we chose Alaska for the wildlife and scenery, and we were not disappointed. From the port destinations to Glacier Bay to the hundreds of whales--including one rambunctious Orca playing right next to the ship, who breached just as I walked out of my stateroom onto my deck early in the morning--it was magical! Best decision we ever made!
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June Cruise
June
Pros: Well organized, excellent quarters, staff & food
Cons: Long trip from quarters to dining, buffet dining difficult to find seating
Recommended: Yes
All staff were courteous and anxious to help. Food was plentiful and tasty. Tip information was confusing.
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April trip
April
Pros: Timely Housekeeping, St Thomas and San Juan shore excursions
Cons: beverage package, wi-fi, ship entertainment and daily activities
Recommended: No
Beverage package barely covers popular drinks. Felt we were 'nickel and dime' on every drink. A dollar more here and there with 18% gratuity. Poor transparency on charges. Wi-Fi package that was included covered only one device at a time unless you upgraded. Had to go to Guest Services to get logged on, not intuitive at all. Staff was friendly and helpful. Food was fine for breakfast and lunch or light snack. Specialty dinner at Pinnacle Grill was very enjoyable.
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